The primary purpose of this role is to undertake administrative tasks as part of a client service team to facilitate the ordering and distribution of Court transcripts to internal and external stakeholders.
Represent the Transcript Coordination Team as the first point of contact when responding to transcript requests and enquiries by providing prompt, competent, consistent and courteous service via telephone and email.
Undertake the ordering and distribution of court transcripts, ensuring a high level of customer support to internal and external stakeholders, judiciary and courts' users and partners.
Accurately enter and extract information from records systems and computerized databases to process transcript requests and ensure correct distribution of transcripts.
Contribute to effective team work and contribute positively within a team environment by developing an understanding of the roles and duties of other team members and working collaboratively to deliver services.
Comply with administrative and operational processes, policies and procedures relating to the delivery of quality services to relevant clients and stakeholders.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.